At K-Skincare Lab, we want you to love your skincare routine. Because skincare products are personal care items directly affecting your skin’s health, we have clear guidelines to ensure safety, fairness, and transparency.
Eligibility for Returns and Exchanges
We accept returns or exchanges only under the following specific conditions:
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You received an incorrect item that does not match your order.
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The product delivered to you is physically damaged, leaked, or expired upon arrival.
To be eligible for a return, the item must be unused, unopened, in its original and sealed packaging, and accompanied by the original order confirmation or receipt.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for:
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Products that have been opened, tested, unsealed, or used.
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Items purchased during final sale events or clearance promotions.
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Minor damages to outer cardboard packaging caused by shipping that do not affect the safety or integrity of the actual product bottle inside.
Reporting an Issue
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery with clear photos or a short video showing the issue. You can reach out to our support team through our website or contact page, and we will review your case promptly.
Refunds
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be issued via your original payment method or store credit, depending on your preference. Shipping fees are strictly non-refundable.